- Q1: What are your payment terms?
A: If the items are in stock, full payment is required before shipment. For made-to-order items, a 30% deposit is required via T/T before production, and the remaining 70% balance is to be paid upon delivery with the copy of the bill of lading. We can provide you with product and package photos before you make the final payment.
- Q2: Can you manufacture products based on samples?
A: Yes, we have the capability to produce products based on your samples or technical drawings. As a company with integrated manufacturing and industry expertise, we can not only produce the products but also develop molds and fixtures.
- Q3:What is your warranty policy?
A:At Foss Hockey, we are committed to providing high-quality ice hockey sticks to our customers.
All hockey sticks are covered by a limited warranty of 30 days from the date of receipt. This warranty applies only to manufacturing defects in materials and workmanship under normal use.
- Q4: How is the quality of your products?
A: We have a dedicated team of quality control professionals who rigorously inspect and monitor every stage of the production process, ensuring excellent product quality. Furthermore, we conduct 100% testing before delivery. As a "Alibaba" verified golden supplier, you can trust in our commitment to delivering high-quality products.
- Q5: What are your shipping options?
A: For small quantities or samples, we can ship via FedEx, DHL, TNT, UPS, EMS, etc. For bulk shipments, we can arrange transportation by air or sea.